The Trouble with Twitter

This has been a difficult month for me as far as technology goes. My cell phone took a dive in the toilet and drowned. For the last few months I’ve been having trouble with Twitter (sounds like a sickness, doesn’t it?) and I could only tweet from my phone and my Facebook account. Then my phone drowned and I was really limited. I wanted to be able to use Twitter on my new phone but for that I needed to reset my password and that’s when my real problems began.

Customer Service

Twitter’s first response was reset your password. I tried that…again and again. There was no way to reset it because I never received an email from them. After a month or so of trying to explain that I wasn’t receiving the email link they told me to try different email addresses. That didn’t work either. I don’t have that many and I never received a link.

I sent them so many emails that out of pure frustration I typed in the subject line…”PLEASE LET ME TALK TO A REAL LIVE PERSON.”

Evidently there are no live people who work for Twitter who can speak….they can only type. I received another email from them and this is what it said,

“There is currently no way to manage multiple Twitter profiles from a single account or “merge” two accounts into one. We are also unable to migrate data (tweets, following, or followers) from one account to another. We recommend that you leave one account inactive (or deactivate it, if you want) and tell your followers to find you at your active account.”

Here’s the part I don’t understand…

“If you want to use the email address or username from the account that you plan to cancel or leave inactive, remove the desired name and email from that account first (by changing them to something else), then add the username/email to the account you plan to keep. Do this before you deactivate an account, as the username and email will remain tied up on a deactivated account for 30 days.” How can I do that if I can’t login!!!!!!

Are you feeling my frustration level? I’d say it’s about a 10+

Usually I don’t give up easily but like I said, this has been going on for months and I finally realized that not only am I never going to get to talk to a real Twitter person….they really don’t care about my problem or customer service.

I haven’t had problems with other forms of social media but my experience with Twitter has reinforced my belief that it is possible for companies big or small to get too big for their britches (one of my grandmother’s favorite quotes) and forget that the customer is the reason they are in business.

Throwing in the Towel

I am now @NanaHoodYears  My old name was @theNanaHood  (which I liked better) but again, I know when I am beat.

You can find me at Facebook  LinkedIn Pinterest and of course Twitter

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